SERVICE WRITER
THE MALL AT JOHNSON CITY – JOHNSON CITY, TN
HANES MALL – WINSTON SALEM, NC
It happens, even to the best of products. Something needs attention from a technician. It makes a huge difference when the person you interact with while pursuing a repair or warranty service knows what they are talking about, sets your mind at ease, and knows how to explain things in common terms. If you’re confident, informative and friendly with a healthy knowledge of Apple products, good customer service skills and a little bit of “geek” to round it all out, then we’d love to meet you! Apply today!
Position Requires:
Apple/MacOS understanding.
Customer service talent. (Honest desire to make customers happy!)
Consistent high energy level and repeated lifting ability of computer products.
Excellent communication skills (especially in writing – we take a LOT of notes!).
Skill for problem-solving and passion for details.
Schedule flexibility.
Clean driving record preferred.
Teamwork-focussed outlook on job performance.
Duties Include:
Interact with customers over phone and in person.
Gain understanding of customer’s needs/reported issues.
Offer initial range of possible service solutions.
Thoroughly communicate with customer and service technicians.
Fully document and execute assorted records/paperwork.
Process cash/check//credit payments, make change, issue receipts.
Work-area cleaning/stocking/merchandising.
Exercise professional, friendly, respectable conduct and appearance in a fun environment.
Pay rate: $9-$10/hr
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